Career Opportunities

At UpHouse, how we support our people matters. This role sits at the center of how we build and manage a high-performing team. As our HR & Office Manager, you will own the operations of our Winnipeg office and play an active role in the day-to-day HR function. This includes managing key parts of the employee lifecycle, supporting and driving recruitment efforts to bring in top talent, strengthening internal talent development, and leading the day-to-day operations of the office to ensure it runs smoothly. You’ll be a central role in creating a well-organized, functional, and welcoming environment that supports how our team works. This is an in-office role based in Winnipeg.

UpHouse is an award-winning marketing and PR agency that believes in elevating messages that need to be heard. People consume media whether they want to or not, so we feel it’s our role to make sure it’s authentic, accessible and diverse. We are also a B Corporation and a Certified Diverse Supplier, registered with the Canadian Queer Chamber of Commerce. We believe diversity of thought, opinions and people make for better ideas, new perspectives and stronger businesses. That’s why we ask all employees to help us uphold our Safe Space Manifesto.

Responsibilities

Talent Recruitment

• Lead recruitment end-to-end: job postings, sourcing, screening, interviews, and offers
• Build and maintain strong pipelines across key roles
• Ensure high-quality candidate experience
• Partner with leadership to identify hiring needs tied to growth
• Grow and maintain our Freelancer talent database

Internal Talent Development

• Own the employee lifecycle from onboarding to offboarding
• Support performance management, reviews, and development plans
• Coordinate and evolve training, coaching, and mentorship programs
• Work with department leaders to define progression pathways and role development

Employee Relations & HR Leadership

• Act as a first point of contact for employee questions and concerns
• Assist with and support difficult conversations, including performance issues and exits
• Maintain HR policies and ensure compliance with MB employment standards
• Own employee documentation, payroll coordination, benefits, and time-off tracking
• Support a high-accountability, supportive culture
• Improve structure, workflows, and role clarity
• Support DEI, B Corp and Safer Space commitments in daily practice

Operations & Office Management

• Act as the primary point of contact for office-related needs and issues, ensuring quick resolution
• Oversee day-to-day office operations, including daily tasks to ensure a smooth, organized and well-maintained environment
• Manage select overhead budgets and operational planning
• Lead, plan and execute initiatives that bring the team together, including skill development, volunteering, and celebrating team wins

Experience

• 4+ years in HR, People Ops, or similar
• Post-secondary education in HR or a related field
• Experience in fast-paced, service-based environments is a requirement
• Strong recruitment and talent development experience
• Confident navigating employee relations
• Strong organizational and systems-thinking skills
• Ability to manage confidentiality with discretion
• A hard worker, a team player, a good listener, a nice person (all of the good stuff)

Performance Goals

Establish Understanding and Clarity: across hiring and people operations, build a deep understanding of the team, current people challenges, and hiring needs, and quickly take ownership of recruitment and core HR processes by bringing structure, consistency, and clear communication to how work gets done.

Drive Recruitment, HR, and Office Operations: independently run full-cycle recruitment, manage day-to-day HR responsibilities, and oversee office operations with a high level of organization and follow-through, ensuring work is completed accurately, on time, and without the need for escalation.

Ensure a High-Functioning and Well-Run Office Environment: Own and operate the day-to-day office environment with consistency and attention to detail, ensuring the space is organized, fully functional, and supports team productivity, including managing supplies, vendor relationships, and in-office experience, while proactively identifying and resolving issues before they impact the team.

Common Stressors of the Role

Role Scope, Expectations, and Pace

This is not a low-volume or purely administrative HR role. This role sits at the center of a fast-moving, people-driven business, where priorities shift quickly and decisions often need to be made without perfect information. The pace is driven by both client demands and internal needs, which means work will change quickly and you are expected to adapt, prioritize, and move things forward without waiting for full clarity.

High Frequency of People Situations

A core part of the role is managing a high frequency of people-related situations, including performance concerns, interpersonal conflict, and emotionally charged conversations. This requires addressing issues early, holding clear expectations, and not avoiding difficult conversations when they arise. This role requires a balance of empathy and accountability, where you are expected to support people while also upholding standards, even when those two things are in tension. It also requires resilience, sound judgment, and the ability to stay steady under pressure.

Context Switching and Workload Management

The work requires constant context switching. You will move between recruitment, employee conversations, documentation, and office operations throughout the day, and you will need strong organization and focus to maintain quality across all areas.

Central Point of Contact and Responsiveness

As a central point of contact across the organization, you will be relied on for guidance, answers, and support. This creates pressure to be responsive, while still being thoughtful, accurate, and consistent in how you show up.

Please apply using this form. We only review applications submitted through the form.