Career Opportunities

* This position is Winnipeg-based.

As the Marketing Production Manager at UpHouse, you lead with focus, care, and precision. You are responsible for the day-to-day production of marketing assets across our Agency of Record (AOR) clients, including brochures, campaign collateral, media placements, banners, online ads, and print and digital deliverables. Working alongside our design and copywriting teams, you are the steady hand behind the work, ensuring projects move smoothly from intake to delivery and that timelines, details, and specifications are aligned.

You are trusted to own both production flow and quality assurance, acting as the final checkpoint before work goes out the door. You bring a strong proofing eye and understand that brand alignment shows up not only through design, but through clear, accurate, and intentional copy. You build deep familiarity with client brands and take pride in delivering work that is accurate, on brand, and ready for market every time.

UpHouse is an award-winning marketing and PR agency that believes in elevating messages that need to be heard. People consume marketing and communications whether they want to or not, so we feel it’s our role to make sure it’s authentic, accessible, and diverse. We are also a B Corporation and a Certified Diverse Supplier registered with the Canadian Queer Chamber of Commerce. We believe diversity of thought, opinions, and people make for better ideas, new perspectives, and stronger businesses. That’s why we ask all employees to help us uphold our Safe Space Manifesto.

Responsibilities

• Be responsible for the day-to-day delivery and coordination of timelines and quality assurance of production work across assigned clients, with a focus on AOR partnerships
• Own the accuracy and completeness of production deliverables before they are shared with clients
• Serve as the final quality checkpoint for production work, reviewing specs, copy, and design to ensure it meets the client’s brand standards and writing guidelines
• Identify when project details are missing or unclear and proactively collaborate with internal teams or clients to gather the information needed to move work forward
• Work closely with Marketing Managers and Coordinators to clarify project request forms, timelines, and specifications at the outset to ensure the agency team has the direction they need to execute it smoothly
• Collaborate with the Production Design Manager to ensure projects move smoothly through production, helping prioritize work, manage capacity, and identify when we need to outsource to meet timelines
• Serve as the client-facing lead for production projects, owning all communication between clients and internal teams and leading status meetings as needed
• Own freelancer relationships for production work, including outreach, briefing, timelines, quality expectations, reference materials, budget management, proactively flagging risks or delays, and collecting final working files at completion
• Maintain accurate project tracking and visibility into production status, timelines, and next steps
• Review coordinators’ work to ensure accuracy, completeness, and quality, providing clear direction and guidance to maintain consistent production standards
• Help identify repeatable patterns and improvements that strengthen production workflows

Experience

• Experience working in production, trafficking assets, or project coordination within a creative or marketing environment
• 3+ years’ experience working in a fast-paced agency environment
• Proven experience proofing production assets with a strong eye for detail, accuracy, and brand alignment, including reviewing copy, layouts, and specifications before work is delivered
• Someone who enjoys detail-oriented, process-driven work
• Highly organized, thorough, and comfortable working across repeatable tasks
• Familiarity with design tools and core print and digital production principles (alignment, layout, DPI, colour modes, file setup) to support designers
• Excellent verbal and written communication skills, with the ability to clearly articulate production needs, constraints, and corrections
• Demonstrated ability to analyze production challenges, identify solutions, and contribute to improvements in workflow and delivery
• Confident reviewing work and addressing corrections with care and clarity
• Experience working with project management tools such as Trello
• A dependable collaborator who values consistency and accuracy
• A hard worker, a team player, a good listener, a nice person (all of the good stuff)

Performance Goals

Deliver Accurate, On-Brand Work with Strong Quality Assurance: Own the quality of all production assets across print and digital by ensuring work is accurate, on-brand, and ready for market. Act as a consistent QA checkpoint by catching errors, misalignment, and inconsistencies in copy, specs, and design. The result? Stronger first versions and fewer revisions.

Keep Production Moving Smoothly: Identify missing or unclear project details early and work collaboratively with internal teams or clients to resolve gaps. Make sure inputs, timelines, and next steps are clear in every project. The result? Work that moves forward without unnecessary delays.

Support Efficient Use of Internal and External Resources: Work closely with the Production Design Manager to help projects move through production smoothly. Identify when work should be outsourced to meet timelines or capacity needs and manage freelancers effectively. The result? We deliver quality work on time and within provided budgets.

Build Client Confidence Through Reliable Delivery: Support client trust by ensuring production work is well organized, clearly communicated, and delivered as expected. The result? Clients feel confident that details are being handled carefully and that production work is in capable hands. 

Common Stressors of the Role

Pace, Volume, and Frequency of Production: Work This role operates in a high-volume production environment where multiple assets, formats, and deadlines are in motion at the same time. Work is often driven by client needs, campaign launches, and fast turnaround requests, which means priorities can shift quickly. You are expected to stay focused, organized, and forward-moving even when timing is tight and details arrive in stages rather than all at once.

Quality Accountability and Attention to Detail: A core responsibility of this role is acting as the final quality checkpoint before work goes out the door. This creates ongoing pressure to maintain a high level of focus and care, particularly when reviewing copy, specs, and brand alignment across repeatable production tasks. Small details matter, and this role carries accountability for catching errors, inconsistencies, or missing elements before they reach clients.

Navigating Incomplete Information: Production work does not always arrive with perfect or complete inputs. This role regularly requires identifying gaps in briefs, specs, or timelines and proactively working with internal teams or clients to fill those gaps. That can mean asking clarifying questions, slowing work temporarily to protect quality, or balancing forward momentum with the need for accuracy.

Coordination Across People and Partners: The role sits at the center of production activity, coordinating across managers, coordinators, designers, freelancers, and clients. This creates a need to communicate clearly, manage expectations, and keep work moving without owning every decision. You will often need to balance responsiveness with judgment, collaboration with standards, and calm problem-solving when capacity or timelines are under pressure.

Please apply using this form. We only review applications submitted through the form.