Understanding the Challenge
Finding the Concept
With lockdown prohibiting many face-to-face paramedical services, Johnston Group wanted to showcase the range of benefits that could be accessed online or virtually.
We took that concept and generalized it, proposing a series of short animated videos, each highlighting a feature of Chambers Plan that supported virtual work. This was an important distinction as it would remain relevant even as lockdown measures began to lift. The campaign would show that Chambers Plan could work from anywhere.
What Happened Next?
The Business Assistance Service, which gives employers access to professional consulting on key business management issues
Coverage for a wide variety of virtual health and paramedical appointments
The Employee Assistance Program, which includes virtual counselling
A fully digital benefits platform for employers to manage their account
Teladoc, a service that allows employees to connect virtually with a doctor for non-emergency appointments and prescription renewals
Designed as a social media campaign, we ensured the videos got the message across with or without sound, which meant adding text overlays and keeping animations simple.
Marketing Tips for In-House and Agency Teams
A trusted client-agency relationship is vital. The pandemic totally disrupted marketing plans for a lot of organizations, and some suffered from fear of not knowing what to do next. When you have a good established relationship between agency and client, it’s easier to move fast and find a new way to reach your market.
Consider how your brand enriches the lives of clients or customers. Your marketing plans should always look beyond the transaction, focusing instead on how your brand helps people in their day-to-day life. These videos zeroed in on the product’s adaptability, and the results showed how successful this strategy can be.
Develop your concept based on the most restricted medium. In this case, we knew we had to get our message across in 15 seconds without any sound because that’s how people consume media on social channels. This forced us to keep the messaging succinct and simple, as people can only read so fast. Tackling social video first streamlined our process.
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